St. Andrew’s Toowoomba Hospital adopts Citadel Health’s oncology IMS

Health tech provider Citadel Health has signed a five-year deal to deliver its oncology information management system to St. Andrew’s Toowoomba Hospital, an acute care private hospital in Queensland.


According to a press release, CHARM Evolution offers a centralised, user-friendly digital platform that helps deliver and manage patient information. Citadel Health claims that its solution enhances efficiency, safety, and communication between hospital staff involved in the provision of care to cancer patients. Among its features is an intelligent pathway engine that automates every aspect of patient care and lends support for clinical workflow. 


The solution is St. Andrew’s Toowoomba Hospital’s first centralised patient record combining simplified reporting, appointment scheduling and treatment plans for about 50 oncology patients per day. 

Jamie Wann, the hospital’s director of nursing, said they are already benefitting from the platform’s pathway notes that keep their team informed of any changes, as well as its ability to remove transcription errors, omissions, and duplication of medication orders. He added that integrating the system with its existing PAS and Pharmacy systems have provided “extra efficiencies by automating previously manual processes”.


This latest implementation of Citadel Health’s CHARM Evolution will be followed by an upcoming rollout at St. John of God Subiaco Hospital in Western Australia. By midyear, it will be deployed at the hospital’s Comprehensive Cancer Centre, which provides outpatient consultation services and same-day and overnight inpatient services.

A five-year deal with Citadel Health was also signed last year in November to deliver the oncology IMS to six health services in the Loddon Mallee region in Victoria. The solution will be streamlining over 10,000 episodes of chemotherapy treatments each year across the services.

Beyond the Pacific, Citadel Health bagged a £15.9 million ($21 million) contract to provide NHS Wales with its Evolution vLab laboratory IMS, which will replace its three existing separate systems. Once live, the system will manage over 35 million tests processed each year across the 21 NHS Wales pathology labs.